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Home Affairs: Passports, IDs, VisasSmart ID CardLost IDStolen IDID ReplacementSouth Africa

How to Replace a Lost ID in South Africa

Complete guide to replacing a lost or stolen ID in South Africa in 2026. Learn about reporting requirements, replacement process, required documents, fees, and how to prevent ID loss.

Home Affairs Expert
February 1, 2026
12 min read
How to Replace a Lost ID in South Africa

How to Replace a Lost ID in South Africa

Losing your ID or having it stolen can be stressful and inconvenient. Understanding the replacement process, required steps, and documentation helps you get a new ID quickly and efficiently. This comprehensive 2026 guide covers everything you need to know about replacing a lost or stolen ID in South Africa.

Immediate Steps

Report to Police

First Priority:

  • Report to police immediately
  • Get police case number
  • Obtain police report
  • Keep case number safe
  • Report even if abroad

Why Report:

  • Required for replacement
  • Prevents identity theft
  • Prevents fraudulent use
  • Official documentation
  • Legal requirement

Police Report:

  • Case number essential
  • Official report document
  • Keep copy safe
  • Bring to Home Affairs
  • May need multiple copies

Report to Home Affairs

Notify Home Affairs:

  • Report loss/theft immediately
  • Provide police case number
  • Prevent fraudulent use
  • Start replacement process
  • Get guidance on next steps

How to Report:

  • Visit Home Affairs office
  • Call Home Affairs call centre
  • Online reporting (if available)
  • Provide case number
  • Follow instructions

Replacement Process

Step 1: Report to Police

At Police Station:

  • Provide personal details
  • Explain circumstances
  • Get case number
  • Obtain police report
  • Keep documentation

Information Needed:

  • Full name
  • ID number
  • Date and location of loss
  • Circumstances of loss
  • Contact information

Step 2: Gather Required Documents

Essential Documents:

  • Police Report: Original with case number
  • Two ID Photos: Recent photos meeting requirements
  • Completed Application Form: DHA-9 form (Smart ID) or DHA-9 (green ID)
  • Proof of Payment: Receipt for R140 fee
  • Additional Documentation: As required

Additional Documents (if applicable):

  • Birth Certificate: If first-time replacement
  • Proof of Citizenship: If needed
  • Affidavit: If required by Home Affairs
  • Previous ID Details: If you have them

Step 3: Pay Replacement Fee

Replacement Fees:

  • Smart ID: R140
  • Green ID Book: R140 (if still available)
  • No discount: Full fee applies
  • Non-refundable: Even if found later

Payment:

  • Bank deposit (most common)
  • Use Home Affairs banking details
  • Use ID number as reference
  • Get proof of payment
  • Bring receipt to application

Step 4: Apply for Replacement

At Home Affairs Office:

  • Book appointment (if possible)
  • Bring all documents
  • Bring police report
  • Complete application form
  • Submit application

Application Process:

  • Document verification
  • Biometric capture
  • Application submission
  • Receipt issued
  • Reference number provided

Important:

  • Apply as new application (not renewal)
  • Provide police report
  • Explain circumstances
  • Answer questions honestly
  • Follow instructions

Step 5: Wait for Processing

Processing Times:

  • Smart ID: 14-21 working days
  • May be longer: Due to security checks
  • Additional verification: May be required
  • Track application: Use reference number
  • Be patient: Security checks take time

Security Checks:

  • More thorough for lost IDs
  • Identity verification
  • Fraud prevention
  • Database checks
  • May take longer

Step 6: Collect New ID

When Ready:

  • Receive notification
  • Bring identification (birth certificate or other proof)
  • Bring application receipt
  • Collect in person
  • Verify ID details

Required Documentation

Police Report

Police Report Requirements:

  • Original report (not copy)
  • Case number clearly visible
  • Date of report
  • Details of loss/theft
  • Official police stamp

If Report is Lost:

  • Get copy from police
  • May need to request
  • Keep original safe
  • May need multiple copies
  • Verify with police

Application Form

Form Requirements:

  • DHA-9 form (Smart ID application)
  • Complete all sections
  • Sign form
  • Date form
  • Answer all questions

Special Sections:

  • Loss/theft details
  • Police case number
  • Circumstances explanation
  • Previous ID details (if known)
  • Personal information

Supporting Documents

Additional Documentation:

  • Affidavit: If required (sworn statement)
  • Birth Certificate: If first-time replacement
  • Proof of Identity: Additional proof if needed
  • Citizenship Proof: If required
  • Other Documents: As required by Home Affairs

Fees and Costs

Replacement Fees

Standard Fees:

  • Smart ID Replacement: R140
  • Same as new application: No discount
  • Non-refundable: Even if ID found later
  • Payment required: Before application

Additional Costs:

  • Police report (usually free)
  • ID photos (separate cost)
  • Travel to office (your expense)
  • Affidavit (if needed, minimal cost)
  • Courier (if available, extra)

Payment Methods

Payment Options:

  • Bank deposit (most common)
  • Online payment (if available)
  • Cash at some offices (limited)
  • Use ID number as reference
  • Keep proof of payment

Special Circumstances

Lost Abroad

If Lost While Traveling:

  • Report to local police
  • Contact South African embassy/consulate
  • Get police report
  • Apply for emergency travel document
  • Replace ID when back in SA

Embassy Assistance:

  • Emergency travel document
  • Guidance on replacement
  • Assistance with documentation
  • Contact information
  • Return to SA first

Stolen ID

If Stolen:

  • Report to police immediately
  • Get police case number
  • Report to Home Affairs
  • Apply for replacement
  • Same process as lost

Security Considerations:

  • May have additional checks
  • Fraud prevention measures
  • Identity verification
  • May take longer
  • Be patient

Found After Reporting

If ID is Found:

  • Still need replacement
  • Old ID is invalid
  • Cannot use found ID
  • Must complete replacement
  • Fees not refundable

Why:

  • ID reported as lost
  • Marked in system as invalid
  • Security measure
  • Cannot be reactivated
  • Replacement required

Prevention Tips

Protecting Your ID

Safety Measures:

  • Keep ID secure
  • Don't carry unnecessarily
  • Use safe storage at home
  • Make copies (keep separate)
  • Register loss if stolen

Best Practices:

  • Store safely at home
  • Don't leave in car
  • Keep separate from wallet
  • Make digital copies
  • Know ID number

Travel Precautions

While Traveling:

  • Use hotel safe
  • Don't carry everywhere
  • Keep copy separate
  • Register with embassy (if abroad)
  • Know embassy location

Emergency Preparation:

  • Have ID copy
  • Know ID number
  • Have embassy contact
  • Know reporting process
  • Be prepared

Frequently Asked Questions

What should I do if I lose my ID?

If you lose your ID, report it to the police immediately to get a case number and police report. Then report the loss to Home Affairs and apply for a replacement. You'll need the police report, two ID photos, completed application form, and proof of payment for the R140 fee.

How much does it cost to replace a lost ID?

Replacing a lost ID costs R140 for a Smart ID card (the same as a new application). There is no discount for replacement, and fees are non-refundable even if your ID is found later.

How long does it take to replace a lost ID?

Replacing a lost ID typically takes 14-21 working days for a Smart ID card, but may take longer due to additional security checks and verification processes. The processing time may be extended to ensure the lost ID isn't used fraudulently.

Do I need a police report to replace a lost ID?

Yes, a police report with a case number is required to replace a lost or stolen ID. You must report the loss/theft to the police first, obtain the police report, and provide it with your replacement application at Home Affairs.

Can I still use services if I lose my ID?

If you lose your ID, you may have difficulty accessing services that require ID verification. Some services may accept alternative identification or a police report temporarily, but you should replace your ID as soon as possible. Contact service providers about alternatives.

What if I find my ID after reporting it lost?

If you find your ID after reporting it lost, you still need to complete the replacement process. The old ID is invalid once reported as lost and cannot be used, even if found. You must collect your new replacement ID.

Do I need to apply for a new ID or can I renew a lost one?

When replacing a lost ID, you apply for a new ID (not a renewal) since you don't have the previous ID to submit. The process is the same as a first-time application, but you must provide the police report and explain the circumstances.

What documents do I need to replace a lost ID?

You need a police report with case number, two recent ID photos, completed application form (DHA-9 for Smart ID), proof of payment for R140, and any additional documents Home Affairs may require (such as birth certificate if first-time replacement).

Can I expedite the replacement of a lost ID?

There is no express processing option for Smart ID cards. Processing takes 14-21 working days for all applicants. If you have urgent needs, contact Home Affairs to discuss your situation, though faster processing is not guaranteed.

What if my ID was stolen?

If your ID was stolen, follow the same process as for a lost ID: report to police immediately, get a police case number and report, report to Home Affairs, and apply for replacement. The process and requirements are the same whether lost or stolen.

Conclusion

Replacing a lost or stolen ID requires reporting to the police first to get a case number and police report, then applying for a replacement at Home Affairs with the police report, two ID photos, completed application form, and proof of payment for the R140 fee. The replacement takes 14-21 working days, though security checks may extend processing. Protect your ID by keeping it secure, making copies, and following safety precautions while traveling. Report loss immediately to prevent identity theft and fraudulent use.

For more information about Smart ID applications, requirements, or Home Affairs services, explore our other comprehensive Home Affairs guides.


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About the Author
Home Affairs Expert

Home Affairs Expert

Specializing in South African Home Affairs services, passports, IDs, and visa applications with extensive knowledge of ID replacement processes and requirements.