SARS Office Springs

The SARS Springs branch serves the eastern Ekurhuleni metro — covering Springs, Brakpan, Benoni, Tsakane, and surrounding East Rand communities. The area has a significant industrial and manufacturing workforce, a large township population with small business owners, and many individual taxpayers in the mining and logistics sectors. This guide covers how to book an appointment, which documents to bring per service type, and how to resolve common tax issues at the Springs SARS office.

Office Details

Address: SARS Springs, 4th Street, Springs, 1560
Area: Springs CBD, East Rand (Ekurhuleni metro)
Public Transport: Taxis and buses serve the Springs CBD. Parking is available on nearby streets.

Operating Hours:

• Monday to Friday: 08:00 AM - 04:00 PM
• Saturday, Sunday, Public Holidays: Closed
• Appointments required for all services.

How to Book an Appointment

1. Via eFiling: Log in at www.sarsefiling.co.za and navigate to "Book Appointment."
2. Via the SARS call centre: Call 0800 00 7277 and request an appointment at the Springs branch.

Book several days ahead, especially during the July–October tax filing season.

Services Available at Springs

• Personal income tax (ITR12) filing and queries
• Provisional tax (IRP6) submissions
• VAT registration, returns, and queries
• PAYE registration and employer return queries (EMP201 / EMP501)
• Tax registration for individuals and entities
• Tax Compliance Status (TCS / clearance pin)
• Mining and manufacturing industry tax queries
• Outstanding return and debt resolution
• Profile updates (banking, address, representative)

Document Checklists by Service Type

Personal Income Tax Return (ITR12)

• South African ID or passport — original
• IRP5 / IT3(a) certificates from all income sources
• Medical aid certificate
• Retirement annuity contribution certificate
• Travel logbook (if claiming vehicle or travel allowance)
• Any SARS verification or audit correspondence

PAYE and Employer Return Query (EMP201 / EMP501)

• Company or entity registration documents
• Employer tax reference number
• EMP201 payment confirmations for all months in question
• EMP501 reconciliation records
• Payroll summary covering the relevant period

VAT Registration or Return Query

• Business or company registration documents
• VAT registration number
• Tax invoices and purchase records for the period in question
• Authorised representative's ID and company documents

Tax Debt / Payment Arrangement

• SARS statement of account
• Proof of recent payments
• Income and expense summary for instalment arrangement

Mining Industry / Contractor Query

• Mining company registration and tax numbers
• Employment or contractor agreement
• IRP5 from mining employer or contract fee records
• Any royalty or deduction query correspondence

eFiling vs Branch Visit

Use eFiling first for:

• Submitting returns and supporting documents
• Checking return and refund status
• Requesting statements of account
• Tax registration (income tax, VAT, PAYE)
• TCS pin generation

Come to the Springs branch when:

• Identity or eFiling access issues cannot be resolved online
• SARS requires original documents for a verification
• A formal audit or objection requires face-to-face attendance
• An employer PAYE reconciliation error needs branch resolution

Visit Timing Tips

Best time: Tuesday to Thursday, 09:00–11:00 AM.

Avoid: Mondays, Fridays, month-end, and July–October. The East Rand's industrial shift patterns mean some workers can only visit on specific days — book as far ahead as possible.

Common Issues and How to Fix Them

Tax refund not received after assessment

Confirm banking details on eFiling are verified. If incorrect or unverified, visit with your ID and a bank letter or stamped bank statement.

eFiling account locked

Visit the Springs branch with your original South African ID. Identity-related access issues are resolved in person.

Outstanding return showing after submission

Allow 48–72 hours. If still outstanding after a week, visit with your eFiling submission confirmation.

Employer PAYE mismatch

Bring EMP201 payment receipts and the full payroll summary. SARS will compare against their records during the appointment.

Contractor income tax query

If you receive contractor fees rather than a salary, your income is declared on your ITR12. Bring your fee income records and any deductible expense documentation.

Frequently Asked Questions

I work in mining on the East Rand. Can I use the Springs SARS branch?

Yes. The Springs branch is the most convenient SARS office for East Rand residents and workers in Springs, Brakpan, and Tsakane.

My employer hasn't submitted my IRP5. What do I do?

Contact your employer's payroll department first. If the IRP5 is still not on eFiling by the end of the filing season, visit the Springs branch with your payslips and employment details for assistance.

I run a small manufacturing business in Benoni. Can I register for PAYE at Springs?

Yes. The Springs branch covers the Ekurhuleni east catchment including Benoni. Bring your company registration, tax number, and proof of business address.

What if I can't afford to pay my tax debt?

Visit the branch and request a payment arrangement. SARS has formal deferral and instalment payment processes. Bring your income and expense summary. Do not ignore the debt — interest and penalties accumulate.

Related Guidance

• Explore related guidance: Category hub
• Use our practical tools: Free checker/calculator

Official References

• SARS Website: www.sars.gov.za
• SARS eFiling: www.sarsefiling.co.za
• SARS Call Centre: 0800 00 7277

Last Reviewed

Last reviewed: 2026-03-03. Tax rules, rates, and procedures change — verify against www.sars.gov.za before acting.