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SARS Office Bloemfontein

Complete guide to the SARS office in Bloemfontein, Free State. Office hours, appointment booking, document checklists by service type, and how to resolve common tax issues efficiently.

Tax Expert
February 6, 2026
Updated March 3, 2026
5 min read
SARS Office Bloemfontein

SARS Office Bloemfontein

The SARS Bloemfontein branch is the primary tax office for the Free State province. Located in the city's CBD, it serves individual taxpayers, civil servants, agricultural business owners, and employers across Mangaung, Botshabelo, Thaba Nchu, and the wider Free State. The office handles personal income tax, VAT, PAYE, provisional tax, and company tax matters. This guide covers how to book an appointment, what to bring, and how to resolve common tax issues.

Office Details

Address: Maitland Street, Bloemfontein CBD, 9301
Area: Bloemfontein Central Business District
Public Transport: Taxis and buses serve the CBD area. Metered street parking and nearby parking garages available.

Operating Hours:

  • Monday to Friday: 08:00 AM - 04:00 PM
  • Saturday, Sunday, Public Holidays: Closed
  • Appointments required. Walk-in capacity is limited.

How to Book an Appointment

  1. Via eFiling: Log in at www.sarsefiling.co.za and select "Book Appointment" from the dashboard.
  2. Via the SARS call centre: Call 0800 00 7277 and request an appointment at the Bloemfontein branch.

During the July–October tax season and around month-end, appointment slots fill up quickly. Book ahead.

Services Available at Bloemfontein

  • Personal income tax (ITR12) filing and queries
  • Provisional tax (IRP6) submissions and queries
  • VAT registration, returns, and queries
  • PAYE registration and employer queries (EMP201 / EMP501)
  • Tax registration for new taxpayers
  • Tax Compliance Status (TCS / tax clearance pin)
  • Outstanding return or debt resolution
  • Profile updates (banking, address, representative)
  • Agricultural and farming-related income tax queries

Document Checklists by Service Type

Personal Income Tax Return (ITR12)

  • South African ID or passport — original
  • IRP5 and IT3(a) certificates from all employers and income sources
  • Medical aid certificate
  • Retirement annuity contribution certificate
  • Travel logbook (if claiming travel allowance deduction)
  • Home office expenses schedule (if applicable)
  • Any SARS verification or audit correspondence

Provisional Tax (IRP6)

  • Tax reference number
  • Previous year's final taxable income
  • Current year estimated income (with supporting calculations)
  • Correspondence about any penalties

VAT Registration or Query

  • Company / CC / sole proprietor registration documents
  • VAT registration number
  • Supporting invoices and financial records for the disputed period
  • ID of the authorised representative

PAYE Registration or Employer Return Query

  • Company or entity registration documents
  • Employer tax reference number
  • EMP201 and EMP501 payment records
  • Representative's ID and authorisation documents

Outstanding Tax Debt or Payment Arrangement

  • SARS statement of account
  • Proof of any recent payments made
  • Income and expense overview for instalment negotiations

Agricultural / Farming Income Tax

  • Farm trading account or income statement
  • Livestock schedule (if applicable)
  • Capital improvement records
  • IRP5 / IT3(a) from agricultural cooperatives

eFiling vs Branch Visit

Use eFiling first for:

  • Submitting returns and supporting documents
  • Checking return status or refund status
  • Requesting a statement of account
  • Registering for income tax, VAT, or PAYE
  • Generating a TCS pin

Come to the Bloemfontein branch when:

  • Your eFiling profile is locked or has an identity issue
  • SARS has raised a verification requiring original documents
  • You are dealing with a formal audit or objection
  • A payment arrangement requires in-person discussion

Visit Timing Tips

Best time: Mid-week (Tuesday to Thursday), mid-morning (09:00–11:00 AM).

Avoid: Mondays, Fridays, month-end, and July–October. Free State farmers often visit during harvest and winter season transitions — this can increase demand outside of the standard peak periods.

Common Issues and How to Fix Them

Tax refund not received

Confirm banking details on eFiling are verified and active. If SARS has flagged the account, visit the branch with your ID and a bank letter or stamped statement.

Return showing as outstanding after submission

Allow 48–72 hours for eFiling submissions to register. If still showing outstanding after 7 days, visit with submission confirmation.

eFiling account locked

Visit with your original South African ID. SARS officials can resolve identity-related access issues in person.

Agricultural income tax query not progressing

Bring your full farm income records, IRP5 / IT3(a) from cooperatives, and a summary of your farming operation. Agricultural cases can require specialist SARS staff — confirm at booking that a relevant official is available.

Employer PAYE reconciliation mismatch

Bring all EMP201 payment receipts, your payroll summary, and the specific EMP501 reconciliation in question.

Frequently Asked Questions

Can a tax practitioner handle my SARS appointment on my behalf?

Yes, if they are registered as your representative on eFiling and carry a Power of Attorney. For identity-related issues, you may also need to attend in person.

I'm a civil servant in Bloemfontein. Do I still need to file a return?

Most civil servants receive IRP5 certificates from their employer. If your income is from a single source and your employer has submitted an EMP501, SARS may auto-assess you. Check eFiling for your auto-assessment notice.

Can I appeal an incorrect tax assessment?

Yes. You have 30 business days from the assessment date to file an objection via eFiling (under "Dispute Resolution"). For complex objections, visit the branch or consult a registered tax practitioner.

What is the deadline for filing an ITR12 return?

Non-provisional taxpayers typically have until late October/November (SARS publishes the exact date each year). Provisional taxpayers have different deadlines. Check www.sars.gov.za for current season deadlines.

I haven't filed returns for several years. What happens if I go to the Bloemfontein branch now?

SARS will work through outstanding returns, but may charge administrative penalties for late filing. Voluntary disclosure before SARS contacts you typically results in more favourable outcomes than waiting for enforcement.

Related Guidance

Official References

Last Reviewed

Last reviewed: 2026-03-03. Tax rules, rates, and procedures change — verify against www.sars.gov.za before acting.

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Editorial Note

ElyForma articles are written for informational use and practical guidance. They do not replace advice from a qualified legal professional for your specific case.

About the Author
Tax Expert

Tax Expert

Specializing in South African tax law, SARS eFiling, and tax compliance with extensive knowledge of the South African Revenue Service.