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Lost Passport While Traveling — What to Do

Complete guide to what to do if you lose your passport while traveling as a South African in 2026. Learn about reporting loss, getting emergency travel documents, and returning home.

Immigration & Travel Expert
June 24, 2026
11 min read
Lost Passport While Traveling — What to Do

Lost Passport While Traveling — What to Do

Losing your passport while traveling can be stressful, but knowing what to do can help you resolve the situation quickly. This comprehensive 2026 guide covers everything you need to know about what to do if you lose your passport while traveling as a South African, including reporting the loss, getting emergency travel documents, and returning home.

Immediate Steps

Step 1: Report the Loss

Action: Report lost passport immediately

Where to Report:

  • Local police station
  • South African embassy/consulate
  • Hotel reception (if staying at hotel)

Why Important:

  • Prevents identity theft
  • Required for replacement
  • May be required for insurance claims

Important: Report loss as soon as possible.

Step 2: Contact South African Embassy/Consulate

Action: Contact nearest South African embassy/consulate immediately

Contact Information:

  • Embassy/consulate phone number
  • Emergency contact number
  • Email address

What to Tell Them:

  • Passport lost/stolen
  • Location and circumstances
  • Travel plans
  • Need for emergency travel document

Important: Embassy/consulate can help with emergency travel documents.

Step 3: Gather Information

Action: Gather information needed for replacement

Information Needed:

  • Full name
  • Date of birth
  • Place of birth
  • Passport number (if known)
  • Date and place of issue
  • Travel itinerary
  • Flight details
  • Hotel information

Important: Gather as much information as possible.

Getting Emergency Travel Documents

Emergency Travel Certificate (ETC)

What It Is: Temporary travel document to return to South Africa

Validity: Single journey to South Africa

Issued By: South African embassy/consulate

Process:

  1. Report loss to embassy/consulate
  2. Complete application form
  3. Provide required documents
  4. Pay application fee
  5. Receive emergency travel certificate

Important: ETC allows return to South Africa only.

Temporary Passport

What It Is: Temporary passport for continued travel

Validity: Typically 12 months (can vary)

Issued By: South African embassy/consulate

Process:

  1. Report loss to embassy/consulate
  2. Complete application form
  3. Provide required documents
  4. Pay application fee
  5. Receive temporary passport

Important: Temporary passport may have travel restrictions.

Required Documents

For Emergency Travel Certificate

Documents:

  • Police report (if available)
  • ID document or copy
  • Birth certificate or copy
  • Proof of travel (flight booking)
  • Passport photos
  • Application form
  • Application fee

Important: Requirements may vary. Check with embassy/consulate.

For Temporary Passport

Documents:

  • Police report (if available)
  • ID document or copy
  • Birth certificate or copy
  • Proof of travel (flight booking, itinerary)
  • Passport photos
  • Application form
  • Application fee

Important: Requirements may vary. Check with embassy/consulate.

Costs

Emergency Travel Certificate

Cost: Varies by embassy/consulate, typically ZAR 500-1,500

Payment: Usually payable in local currency or card

Important: Costs vary by location and circumstances.

Temporary Passport

Cost: Varies by embassy/consulate, typically ZAR 1,000-2,500

Payment: Usually payable in local currency or card

Important: Costs vary by location and circumstances.

Processing Time

Emergency Travel Certificate

Processing Time: Typically 1-3 business days

Expedited: May be available for urgent cases (additional fee)

Important: Processing time varies by embassy/consulate and circumstances.

Temporary Passport

Processing Time: Typically 3-7 business days

Expedited: May be available for urgent cases (additional fee)

Important: Processing time varies by embassy/consulate and circumstances.

Returning Home

Using Emergency Travel Certificate

Process:

  1. Receive emergency travel certificate
  2. Contact airline to confirm acceptance
  3. Travel to South Africa
  4. Apply for new passport in South Africa

Important: ETC is for single journey to South Africa only.

Using Temporary Passport

Process:

  1. Receive temporary passport
  2. Check travel restrictions
  3. Continue travel or return to South Africa
  4. Apply for new passport

Important: Temporary passport may have travel restrictions.

Preventing Passport Loss

Prevention Tips

  1. Keep Passport Safe: Keep passport in secure location (hotel safe, money belt)

  2. Make Copies: Make copies of passport (physical and digital)

  3. Don't Carry Unnecessarily: Don't carry passport unless needed

  4. Use Hotel Safe: Use hotel safe for passport storage

  5. Be Aware: Be aware of surroundings and potential theft

  6. Travel Insurance: Purchase travel insurance covering lost passport

  7. Backup Documents: Keep backup copies of important documents

  8. Emergency Contacts: Keep embassy/consulate contact information

Tips for Lost Passport Situation

  1. Stay Calm: Stay calm and follow steps systematically

  2. Report Immediately: Report loss immediately to police and embassy/consulate

  3. Gather Information: Gather all available information

  4. Contact Embassy: Contact embassy/consulate as soon as possible

  5. Follow Instructions: Follow embassy/consulate instructions

  6. Keep Copies: Keep copies of all documents and reports

  7. Update Travel Plans: Update travel plans and inform airlines/hotels

  8. Travel Insurance: Contact travel insurance for assistance

Frequently Asked Questions

What should I do immediately if I lose my passport?

Report loss to local police and contact South African embassy/consulate immediately.

How long does it take to get emergency travel documents?

Emergency travel certificate: 1-3 business days. Temporary passport: 3-7 business days.

Can I continue my trip with emergency travel documents?

Emergency travel certificate is for return to South Africa only. Temporary passport may allow continued travel but check restrictions.

How much does it cost to replace a lost passport?

Costs vary by embassy/consulate and document type, typically ZAR 500-2,500.

Do I need a police report?

Police report is recommended and may be required for replacement.

Can I get a new passport while abroad?

Yes, you can apply for new passport at embassy/consulate, but processing takes longer.

What if I'm traveling with children?

Same process applies. Contact embassy/consulate for assistance with children's documents.

Will I be able to return home?

Yes, emergency travel documents allow return to South Africa.

What if I lose my passport close to departure date?

Contact embassy/consulate immediately. Expedited processing may be available.

Should I contact my travel insurance?

Yes, contact travel insurance as they may provide assistance and cover costs.

Conclusion

Losing your passport while traveling is stressful, but following the right steps can help resolve the situation. Report the loss immediately, contact the South African embassy/consulate, gather required documents, and apply for emergency travel documents. With proper preparation and quick action, you can get emergency travel documents and return home or continue your trip.

For the most up-to-date information, consult the Department of International Relations and Cooperation (DIRCO) website or contact the nearest South African embassy/consulate.

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About the Author
Immigration & Travel Expert

Immigration & Travel Expert

Specializing in South African immigration, visa requirements, travel regulations, and passport services with extensive knowledge of international travel.