How to Contact SASSA Support (All Provinces)

Getting in touch with SASSA (South African Social Security Agency) can be challenging, especially when you need urgent assistance with your grant application or payment. This comprehensive 2026 guide provides complete contact information for all nine provinces in South Africa, including phone numbers, office locations, email addresses, and the best methods to reach SASSA support for your specific needs.

National SASSA Contact Information

Toll-Free Call Centre

Primary Number:

• 0800 60 10 11 (Toll-free from landlines)
• Operating Hours: Monday to Friday, 8:00 AM to 4:00 PM
• Languages: English, Afrikaans, and all official South African languages
• Services: General inquiries, status checks, application assistance

Alternative Numbers:

• 012 400 2000 (Head Office - Pretoria)
• 0800 601 011 (Alternative toll-free)
• 011 241 8320 (Gauteng Regional Office)

WhatsApp Service

WhatsApp Number:

• 082 046 8553
• Availability: 24/7 (automated responses)
• Services: Status checks, payment dates, general information
• Languages: Multiple languages supported

Email Contacts

General Inquiries:

• info@sassa.gov.za (General information)
• grants@sassa.gov.za (Grant-specific inquiries)
• appeals@sassa.gov.za (Appeal submissions)

Response Time: Typically 5-10 business days

Official Website

Website: www.sassa.gov.za

Services Available:

• Online applications
• Status checks
• Banking updates
• Office locator
• Forms and documents
• General information

Provincial Contact Information

Western Cape

Regional Office:

• Address: 9 Riebeeck Street, Cape Town, 8001
• Phone: 021 469 0200
• Email: westerncape@sassa.gov.za
• Operating Hours: Monday to Friday, 8:00 AM to 4:00 PM

Major Offices:

• Cape Town Office: 021 469 0200
• George Office: 044 801 1200
• Worcester Office: 023 342 1500
• Paarl Office: 021 872 2020

Best Contact Method: Call centre or visit Cape Town office for complex issues

Eastern Cape

Regional Office:

• Address: 2 Hargreaves Road, Port Elizabeth, 6001
• Phone: 041 506 3200
• Email: easterncape@sassa.gov.za
• Operating Hours: Monday to Friday, 8:00 AM to 4:00 PM

Major Offices:

• Port Elizabeth Office: 041 506 3200
• East London Office: 043 707 6400
• Mthatha Office: 047 531 3200
• Queenstown Office: 045 838 1500

Best Contact Method: Regional office for major issues, local offices for applications

Northern Cape

Regional Office:

• Address: 15 Transvaal Road, Kimberley, 8301
• Phone: 053 802 4900
• Email: northerncape@sassa.gov.za
• Operating Hours: Monday to Friday, 8:00 AM to 4:00 PM

Major Offices:

• Kimberley Office: 053 802 4900
• Upington Office: 054 331 1500
• Kuruman Office: 053 712 2000

Best Contact Method: Regional office or call centre (offices may be far apart)

Free State

Regional Office:

• Address: 75 St. Andrew Street, Bloemfontein, 9301
• Phone: 051 409 8900
• Email: freestate@sassa.gov.za
• Operating Hours: Monday to Friday, 8:00 AM to 4:00 PM

Major Offices:

• Bloemfontein Office: 051 409 8900
• Welkom Office: 057 352 2000
• Bethlehem Office: 058 303 5300

Best Contact Method: Regional office or local offices for in-person assistance

KwaZulu-Natal

Regional Office:

• Address: 29 Jabu Ndlovu Street, Pietermaritzburg, 3201
• Phone: 033 846 3400
• Email: kwazulunatal@sassa.gov.za
• Operating Hours: Monday to Friday, 8:00 AM to 4:00 PM

Major Offices:

• Durban Office: 031 310 6500
• Pietermaritzburg Office: 033 846 3400
• Newcastle Office: 034 312 2000
• Richards Bay Office: 035 789 1500

Best Contact Method: Large network of offices, visit nearest one for assistance

North West

Regional Office:

• Address: 1st Floor, Mega City, Rustenburg, 0300
• Phone: 014 592 8000
• Email: northwest@sassa.gov.za
• Operating Hours: Monday to Friday, 8:00 AM to 4:00 PM

Major Offices:

• Rustenburg Office: 014 592 8000
• Mahikeng Office: 018 387 8100
• Klerksdorp Office: 018 462 2000

Best Contact Method: Regional office or call centre

Gauteng

Regional Office:

• Address: 75 Fox Street, Johannesburg, 2001
• Phone: 011 241 8320
• Email: gauteng@sassa.gov.za
• Operating Hours: Monday to Friday, 8:00 AM to 4:00 PM

Major Offices:

• Johannesburg Office: 011 241 8320
• Pretoria Office: 012 400 2000
• Soweto Office: 011 930 6100
• Tembisa Office: 011 923 6000
• Vereeniging Office: 016 430 2000

Best Contact Method: Multiple offices available, visit nearest one

Mpumalanga

Regional Office:

• Address: 7 Bester Street, Nelspruit, 1200
• Phone: 013 754 9400
• Email: mpumalanga@sassa.gov.za
• Operating Hours: Monday to Friday, 8:00 AM to 4:00 PM

Major Offices:

• Nelspruit Office: 013 754 9400
• Middelburg Office: 013 243 2000
• Witbank Office: 013 656 2000

Best Contact Method: Regional office or call centre

Limpopo

Regional Office:

• Address: 30 Market Street, Polokwane, 0700
• Phone: 015 291 7500
• Email: limpopo@sassa.gov.za
• Operating Hours: Monday to Friday, 8:00 AM to 4:00 PM

Major Offices:

• Polokwane Office: 015 291 7500
• Thohoyandou Office: 015 962 2000
• Tzaneen Office: 015 307 2000

Best Contact Method: Regional office, rural areas may need to travel

Best Ways to Contact SASSA

For Quick Status Checks

Recommended Methods:

1. WhatsApp (082 046 8553) - Fastest for status checks
2. USSD Code (1347737#) - Works without internet
3. Website (www.sassa.gov.za) - Comprehensive information
4. Call Centre (0800 60 10 11) - For detailed inquiries

For Application Assistance

Recommended Methods:

1. Visit SASSA Office - Best for complex applications
2. Call Centre (0800 60 10 11) - For guidance and questions
3. Website - For online applications
4. Email - For non-urgent inquiries

For Payment Issues

Recommended Methods:

1. Call Centre (0800 60 10 11) - Immediate assistance
2. Visit SASSA Office - For complex payment problems
3. WhatsApp - For payment date inquiries
4. Website - For banking updates

For Appeals

Recommended Methods:

1. Website - Online appeal submission
2. Email (appeals@sassa.gov.za) - With supporting documents
3. Visit SASSA Office - For assistance with appeals
4. Call Centre - For appeal guidance

Tips for Contacting SASSA

Before You Contact

Prepare the Following:

• Your South African ID number
• Your registered cellphone number
• Application reference number (if available)
• Grant type you're inquiring about
• Specific question or issue
• Any relevant documents

During Your Contact

Be Clear and Specific:

• State your issue clearly
• Provide all requested information
• Ask specific questions
• Take notes during conversation
• Request reference numbers
• Confirm next steps

After Your Contact

Follow Up:

• Save all reference numbers
• Note what was discussed
• Follow any instructions given
• Keep records of communication
• Follow up if issue isn't resolved

Office Visit Tips

Best Times to Visit

Recommended Times:

• Early Morning: 8:00 AM - 10:00 AM (less crowded)
• Mid-Week: Tuesday-Thursday (avoid Monday and Friday)
• Mid-Month: Avoid month-end (very busy)
• Avoid: First week of month (payment period)

What to Bring

Essential Documents:

• South African ID (original and copy)
• Any SASSA correspondence
• Bank statements (if relevant)
• Proof of address
• Application reference numbers
• Any supporting documents

What to Expect

Typical Process:

1. Take a number or join queue
2. Wait for your turn (can be 1-3 hours)
3. Speak with SASSA official
4. Provide required information
5. Get assistance or guidance
6. Receive confirmation or next steps

Common Contact Scenarios

Scenario 1: Status Check

Best Method: WhatsApp or USSD
Information Needed: ID number, phone number
Time: Immediate response
Alternative: Website or call centre

Scenario 2: Application Help

Best Method: Visit office or call centre
Information Needed: ID, application details, specific questions
Time: 30 minutes to 2 hours
Alternative: Website for online applications

Scenario 3: Payment Issue

Best Method: Call centre or visit office
Information Needed: ID, payment details, bank information
Time: Immediate to 1 hour
Alternative: WhatsApp for payment dates

Scenario 4: Banking Update

Best Method: Website or WhatsApp
Information Needed: ID, new banking details
Time: 10-15 minutes
Alternative: Visit office if online doesn't work

Scenario 5: Appeal Submission

Best Method: Website or email
Information Needed: ID, appeal reason, supporting documents
Time: 30-60 minutes
Alternative: Visit office for assistance

Frequently Asked Questions

What's the best time to call SASSA?

Best times are early morning (8:00-10:00 AM) or late afternoon (2:00-4:00 PM). Avoid lunch hours (12:00-1:00 PM) and month-end.

How long do I wait on hold?

Wait times vary but can be 10-30 minutes during peak times. Early morning calls typically have shorter wait times.

Can I email SASSA instead of calling?

Yes, you can email, but response time is typically 5-10 business days. For urgent issues, calling or visiting is better.

What if the call centre is busy?

If call centre is busy:

• Try calling early morning or late afternoon
• Use WhatsApp for status checks
• Visit SASSA office for urgent issues
• Try again later

Do SASSA offices have different hours?

Most offices operate Monday to Friday, 8:00 AM to 4:00 PM. Some may have extended hours or Saturday hours—check with your local office.

Can I contact SASSA on weekends?

Call centre and offices are typically closed weekends. WhatsApp service is available 24/7 for automated responses.

What if I can't reach SASSA?

If you can't reach SASSA:

• Try different contact methods
• Visit office in person
• Try during off-peak hours
• Contact your local SASSA office directly
• Seek help from community organizations

Conclusion

Contacting SASSA support is possible through multiple channels, each suited for different types of inquiries. For quick status checks, use WhatsApp or USSD. For complex issues, visit your nearest SASSA office or call the toll-free number. Prepare your information beforehand, be patient during busy periods, and keep records of all communications. Remember that different provinces may have varying office availability, so check local office hours before visiting.

For province-specific office information, see our guides on SASSA offices in major cities across South Africa.

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Related Articles:

• SASSA Office in Johannesburg — Hours & Contacts
• SASSA Office in Cape Town — Hours & Contacts
• SASSA Office in Durban — Hours & Contacts
• How to Check Your SASSA Status Online (2026)

Official Resources:

• SASSA Official Website
• SASSA Office Locator
• SASSA Call Centre