How to Contact SASSA Support (All Provinces)
Getting in touch with SASSA (South African Social Security Agency) can be challenging, especially when you need urgent assistance with your grant application or payment. This comprehensive 2026 guide provides complete contact information for all nine provinces in South Africa, including phone numbers, office locations, email addresses, and the best methods to reach SASSA support for your specific needs.
National SASSA Contact Information
Toll-Free Call Centre
Primary Number:
- 0800 60 10 11 (Toll-free from landlines)
- Operating Hours: Monday to Friday, 8:00 AM to 4:00 PM
- Languages: English, Afrikaans, and all official South African languages
- Services: General inquiries, status checks, application assistance
Alternative Numbers:
- 012 400 2000 (Head Office - Pretoria)
- 0800 601 011 (Alternative toll-free)
- 011 241 8320 (Gauteng Regional Office)
WhatsApp Service
WhatsApp Number:
- 082 046 8553
- Availability: 24/7 (automated responses)
- Services: Status checks, payment dates, general information
- Languages: Multiple languages supported
Email Contacts
General Inquiries:
Response Time: Typically 5-10 business days
Official Website
Website: www.sassa.gov.za
Services Available:
- Online applications
- Status checks
- Banking updates
- Office locator
- Forms and documents
- General information
Provincial Contact Information
Western Cape
Regional Office:
- Address: 9 Riebeeck Street, Cape Town, 8001
- Phone: 021 469 0200
- Email: westerncape@sassa.gov.za
- Operating Hours: Monday to Friday, 8:00 AM to 4:00 PM
Major Offices:
- Cape Town Office: 021 469 0200
- George Office: 044 801 1200
- Worcester Office: 023 342 1500
- Paarl Office: 021 872 2020
Best Contact Method: Call centre or visit Cape Town office for complex issues
Eastern Cape
Regional Office:
- Address: 2 Hargreaves Road, Port Elizabeth, 6001
- Phone: 041 506 3200
- Email: easterncape@sassa.gov.za
- Operating Hours: Monday to Friday, 8:00 AM to 4:00 PM
Major Offices:
- Port Elizabeth Office: 041 506 3200
- East London Office: 043 707 6400
- Mthatha Office: 047 531 3200
- Queenstown Office: 045 838 1500
Best Contact Method: Regional office for major issues, local offices for applications
Northern Cape
Regional Office:
- Address: 15 Transvaal Road, Kimberley, 8301
- Phone: 053 802 4900
- Email: northerncape@sassa.gov.za
- Operating Hours: Monday to Friday, 8:00 AM to 4:00 PM
Major Offices:
- Kimberley Office: 053 802 4900
- Upington Office: 054 331 1500
- Kuruman Office: 053 712 2000
Best Contact Method: Regional office or call centre (offices may be far apart)
Free State
Regional Office:
- Address: 75 St. Andrew Street, Bloemfontein, 9301
- Phone: 051 409 8900
- Email: freestate@sassa.gov.za
- Operating Hours: Monday to Friday, 8:00 AM to 4:00 PM
Major Offices:
- Bloemfontein Office: 051 409 8900
- Welkom Office: 057 352 2000
- Bethlehem Office: 058 303 5300
Best Contact Method: Regional office or local offices for in-person assistance
KwaZulu-Natal
Regional Office:
- Address: 29 Jabu Ndlovu Street, Pietermaritzburg, 3201
- Phone: 033 846 3400
- Email: kwazulunatal@sassa.gov.za
- Operating Hours: Monday to Friday, 8:00 AM to 4:00 PM
Major Offices:
- Durban Office: 031 310 6500
- Pietermaritzburg Office: 033 846 3400
- Newcastle Office: 034 312 2000
- Richards Bay Office: 035 789 1500
Best Contact Method: Large network of offices, visit nearest one for assistance
North West
Regional Office:
- Address: 1st Floor, Mega City, Rustenburg, 0300
- Phone: 014 592 8000
- Email: northwest@sassa.gov.za
- Operating Hours: Monday to Friday, 8:00 AM to 4:00 PM
Major Offices:
- Rustenburg Office: 014 592 8000
- Mahikeng Office: 018 387 8100
- Klerksdorp Office: 018 462 2000
Best Contact Method: Regional office or call centre
Gauteng
Regional Office:
- Address: 75 Fox Street, Johannesburg, 2001
- Phone: 011 241 8320
- Email: gauteng@sassa.gov.za
- Operating Hours: Monday to Friday, 8:00 AM to 4:00 PM
Major Offices:
- Johannesburg Office: 011 241 8320
- Pretoria Office: 012 400 2000
- Soweto Office: 011 930 6100
- Tembisa Office: 011 923 6000
- Vereeniging Office: 016 430 2000
Best Contact Method: Multiple offices available, visit nearest one
Mpumalanga
Regional Office:
- Address: 7 Bester Street, Nelspruit, 1200
- Phone: 013 754 9400
- Email: mpumalanga@sassa.gov.za
- Operating Hours: Monday to Friday, 8:00 AM to 4:00 PM
Major Offices:
- Nelspruit Office: 013 754 9400
- Middelburg Office: 013 243 2000
- Witbank Office: 013 656 2000
Best Contact Method: Regional office or call centre
Limpopo
Regional Office:
- Address: 30 Market Street, Polokwane, 0700
- Phone: 015 291 7500
- Email: limpopo@sassa.gov.za
- Operating Hours: Monday to Friday, 8:00 AM to 4:00 PM
Major Offices:
- Polokwane Office: 015 291 7500
- Thohoyandou Office: 015 962 2000
- Tzaneen Office: 015 307 2000
Best Contact Method: Regional office, rural areas may need to travel
Best Ways to Contact SASSA
For Quick Status Checks
Recommended Methods:
- WhatsApp (082 046 8553) - Fastest for status checks
- USSD Code (1347737#) - Works without internet
- Website (www.sassa.gov.za) - Comprehensive information
- Call Centre (0800 60 10 11) - For detailed inquiries
For Application Assistance
Recommended Methods:
- Visit SASSA Office - Best for complex applications
- Call Centre (0800 60 10 11) - For guidance and questions
- Website - For online applications
- Email - For non-urgent inquiries
For Payment Issues
Recommended Methods:
- Call Centre (0800 60 10 11) - Immediate assistance
- Visit SASSA Office - For complex payment problems
- WhatsApp - For payment date inquiries
- Website - For banking updates
For Appeals
Recommended Methods:
- Website - Online appeal submission
- Email (appeals@sassa.gov.za) - With supporting documents
- Visit SASSA Office - For assistance with appeals
- Call Centre - For appeal guidance
Tips for Contacting SASSA
Before You Contact
Prepare the Following:
- Your South African ID number
- Your registered cellphone number
- Application reference number (if available)
- Grant type you're inquiring about
- Specific question or issue
- Any relevant documents
During Your Contact
Be Clear and Specific:
- State your issue clearly
- Provide all requested information
- Ask specific questions
- Take notes during conversation
- Request reference numbers
- Confirm next steps
After Your Contact
Follow Up:
- Save all reference numbers
- Note what was discussed
- Follow any instructions given
- Keep records of communication
- Follow up if issue isn't resolved
Office Visit Tips
Best Times to Visit
Recommended Times:
- Early Morning: 8:00 AM - 10:00 AM (less crowded)
- Mid-Week: Tuesday-Thursday (avoid Monday and Friday)
- Mid-Month: Avoid month-end (very busy)
- Avoid: First week of month (payment period)
What to Bring
Essential Documents:
- South African ID (original and copy)
- Any SASSA correspondence
- Bank statements (if relevant)
- Proof of address
- Application reference numbers
- Any supporting documents
What to Expect
Typical Process:
- Take a number or join queue
- Wait for your turn (can be 1-3 hours)
- Speak with SASSA official
- Provide required information
- Get assistance or guidance
- Receive confirmation or next steps
Common Contact Scenarios
Scenario 1: Status Check
Best Method: WhatsApp or USSD
Information Needed: ID number, phone number
Time: Immediate response
Alternative: Website or call centre
Scenario 2: Application Help
Best Method: Visit office or call centre
Information Needed: ID, application details, specific questions
Time: 30 minutes to 2 hours
Alternative: Website for online applications
Scenario 3: Payment Issue
Best Method: Call centre or visit office
Information Needed: ID, payment details, bank information
Time: Immediate to 1 hour
Alternative: WhatsApp for payment dates
Scenario 4: Banking Update
Best Method: Website or WhatsApp
Information Needed: ID, new banking details
Time: 10-15 minutes
Alternative: Visit office if online doesn't work
Scenario 5: Appeal Submission
Best Method: Website or email
Information Needed: ID, appeal reason, supporting documents
Time: 30-60 minutes
Alternative: Visit office for assistance
Frequently Asked Questions
What's the best time to call SASSA?
Best times are early morning (8:00-10:00 AM) or late afternoon (2:00-4:00 PM). Avoid lunch hours (12:00-1:00 PM) and month-end.
How long do I wait on hold?
Wait times vary but can be 10-30 minutes during peak times. Early morning calls typically have shorter wait times.
Can I email SASSA instead of calling?
Yes, you can email, but response time is typically 5-10 business days. For urgent issues, calling or visiting is better.
What if the call centre is busy?
If call centre is busy:
- Try calling early morning or late afternoon
- Use WhatsApp for status checks
- Visit SASSA office for urgent issues
- Try again later
Do SASSA offices have different hours?
Most offices operate Monday to Friday, 8:00 AM to 4:00 PM. Some may have extended hours or Saturday hours—check with your local office.
Can I contact SASSA on weekends?
Call centre and offices are typically closed weekends. WhatsApp service is available 24/7 for automated responses.
What if I can't reach SASSA?
If you can't reach SASSA:
- Try different contact methods
- Visit office in person
- Try during off-peak hours
- Contact your local SASSA office directly
- Seek help from community organizations
Conclusion
Contacting SASSA support is possible through multiple channels, each suited for different types of inquiries. For quick status checks, use WhatsApp or USSD. For complex issues, visit your nearest SASSA office or call the toll-free number. Prepare your information beforehand, be patient during busy periods, and keep records of all communications. Remember that different provinces may have varying office availability, so check local office hours before visiting.
For province-specific office information, see our guides on SASSA offices in major cities across South Africa.
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