Department of Labour Contact Guide

The Department of Labour (now Department of Employment and Labour) provides essential services related to employment, labour relations, UIF, compensation, and workplace safety. Knowing how to contact the Department of Labour is crucial for accessing services, filing complaints, and getting assistance with labour-related matters. This comprehensive guide provides all contact information and methods for reaching the Department of Labour in South Africa.

Department of Labour Overview

What Is the Department of Labour?

The Department of Employment and Labour (formerly Department of Labour) is the government department responsible for:

• Employment services
• Labour relations
• UIF (Unemployment Insurance Fund)
• Compensation for Occupational Injuries and Diseases (COIDA)
• Workplace health and safety
• Skills development
• Employment equity

Services Provided

Key Services:

• UIF benefit processing
• Labour dispute resolution
• Employment services
• Workplace inspections
• Skills development programs
• Employment equity compliance
• Occupational health and safety

National Contact Information

Head Office

Department of Employment and Labour Head Office:

• Address: Laboria House, 215 Schoeman Street, Pretoria, 0002
• Province: Gauteng
• Postal Address: Private Bag X117, Pretoria, 0001

Contact Details:

• Phone: 012 309 4000
• Fax: 012 320 1942
• Email: info@labour.gov.za
• Website: www.labour.gov.za

Operating Hours:

• Monday to Thursday: 8:00 AM - 4:00 PM
• Friday: 8:00 AM - 3:00 PM
• Weekends: Closed

National Call Centre

General Inquiries:

• Phone: 0800 030 007 (toll-free)
• Hours: Monday-Friday, 8:00 AM-4:00 PM
• Services: General inquiries, information, referrals

UIF-Specific:

• Phone: 0800 030 007
• Services: UIF inquiries, status checks, applications

Provincial Offices

Gauteng Province

Johannesburg:

• Phone: 011 355 8000
• Address: 77 Harrison Street, Johannesburg, 2001

Pretoria:

• Phone: 012 309 5000
• Address: 77 Harrison Street, Pretoria, 0001

Western Cape Province

Cape Town:

• Phone: 021 460 5911
• Address: 9th Floor, ABSA Building, 120 Plein Street, Cape Town, 8001

KwaZulu-Natal Province

Durban:

• Phone: 031 336 2000
• Address: 330 Langalibalele Street, Durban, 4001

Pietermaritzburg:

• Phone: 033 342 6000
• Address: 330 Langalibalele Street, Pietermaritzburg, 3201

Eastern Cape Province

Gqeberha (Port Elizabeth):

• Phone: 041 506 5000
• Address: 115 Main Street, Gqeberha, 6001

East London:

• Phone: 043 702 8000
• Address: 15 Oxford Street, East London, 5201

Free State Province

Bloemfontein:

• Phone: 051 505 6000
• Address: 84 St Andrew Street, Bloemfontein, 9301

Limpopo Province

Polokwane:

• Phone: 015 290 7000
• Address: 45 Landdros Mare Street, Polokwane, 0700

Mpumalanga Province

Nelspruit (Mbombela):

• Phone: 013 753 2000
• Address: 30 Samora Machel Street, Nelspruit, 1200

North West Province

Rustenburg:

• Phone: 014 592 9000
• Address: 25 Nelson Mandela Drive, Rustenburg, 0300

Northern Cape Province

Kimberley:

• Phone: 053 802 1000
• Address: 12 Market Square, Kimberley, 8301

Contact Methods

Phone Contact

National Call Centre:

• Toll-Free: 0800 030 007
• Hours: Monday-Friday, 8:00 AM-4:00 PM
• Best For: General inquiries, information, referrals

Provincial Offices:

• Call specific provincial office for local matters
• May have shorter wait times
• Can provide location-specific information

Tips for Phone Calls:

• Call early in the morning for shorter wait times
• Have your ID number and reference numbers ready
• Be patient during peak times
• Take notes during conversation

Email Contact

General Inquiries:

• Email: info@labour.gov.za
• Response Time: 5-10 working days
• Best For: Non-urgent inquiries, information requests

UIF-Specific:

• Contact through uFiling system
• Email specific offices for local matters
• Include reference numbers in emails

Online Services

Department Website:

• URL: www.labour.gov.za
• Services: Information, forms, online services
• Available: 24/7

uFiling:

• URL: www.ufiling.co.za
• Services: UIF applications, status checks, declarations
• Available: 24/7

Online Forms:

• Download forms from website
• Submit online where available
• Track applications online

In-Person Visits

Visiting Offices:

• Locate nearest Labour Centre
• Bring required documents
• Book appointment if possible
• Arrive early to avoid queues

What to Bring:

• ID document
• Reference numbers (if applicable)
• Relevant documents
• Pen and paper for notes

Specialized Services Contacts

UIF Services

UIF Call Centre:

• Phone: 0800 030 007
• Services: UIF inquiries, applications, status checks

uFiling:

• Website: www.ufiling.co.za
• Services: Online UIF services

Labour Disputes

CCMA (Commission for Conciliation, Mediation and Arbitration):

• Phone: 0861 16 16 16
• Website: www.ccma.org.za
• Services: Labour dispute resolution

Compensation Fund (COIDA)

Compensation Fund:

• Phone: 0860 105 350
• Website: www.labour.gov.za/compensation-fund
• Services: Work injury compensation

Employment Services

Employment Services:

• Contact local Labour Centre
• Services: Job placement, career services
• Website: www.labour.gov.za

Finding Your Nearest Office

Online Directory

Department Website:

1. Visit www.labour.gov.za
2. Navigate to "Contact Us" or "Offices"
3. Search by province or city
4. Find contact details and directions

Phone Directory

Call Centre:

1. Call 0800 030 007
2. Request nearest office information
3. Get contact details and directions
4. Ask about services available

Google Maps

Search:

• "Department of Labour [Your City]"
• "Labour Centre [Your City]"
• "UIF Office [Your City]"
• Get directions and contact information

Tips for Effective Contact

Before Contacting

Preparation:

1. Gather relevant documents
2. Note reference numbers
3. Prepare specific questions
4. Have ID number ready
5. Know what service you need

During Contact

Communication:

1. Be clear and specific
2. Provide all requested information
3. Take notes during conversation
4. Ask for confirmation in writing
5. Get reference numbers

After Contact

Follow-Up:

1. Save all reference numbers
2. Keep records of communications
3. Follow up if no response
4. Document all interactions
5. Escalate if necessary

Frequently Asked Questions

What is the main phone number for Department of Labour?

The main toll-free number is 0800 030 007, available Monday-Friday, 8:00 AM-4:00 PM.

How do I find my nearest Labour Centre?

Visit www.labour.gov.za and use the office directory, or call 0800 030 007 for assistance.

Can I contact Department of Labour online?

Yes, visit www.labour.gov.za for information and online services, or www.ufiling.co.za for UIF services.

What are the operating hours?

Most offices operate Monday-Thursday 8:00 AM-4:00 PM and Friday 8:00 AM-3:00 PM. Call centre hours are Monday-Friday 8:00 AM-4:00 PM.

How long does it take to get a response?

Phone inquiries: Immediate (during operating hours). Email inquiries: 5-10 working days. In-person: Same day (if visiting office).

Conclusion

The Department of Labour provides multiple contact methods including phone, email, online services, and in-person visits. Use the toll-free call centre (0800 030 007) for general inquiries, visit the website for information and online services, or visit your nearest Labour Centre for in-person assistance. Prepare your documents and questions before contacting, and keep records of all communications. The Department of Labour is committed to assisting with all labour-related matters and providing access to employment services, UIF benefits, and labour dispute resolution.